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Customer Help

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Answers to Common Questions

Orders and Shipping

We accept credit or debit card (Visa or Mastercard for online purchases), check, and cash.

Payments with credit or debit card and online payments require 100% of full payment. In the event you have a card other than Visa or Mastercard for online purchases, please give us a call at (802) 448-5500 Ext.101 to process the payment manually.

Check or cash requires a 50% deposit at time of ordering, and the remaining balance is due prior to delivery or pick-up. A $50 service charge will be assessed for returned checks. Any credit refund will be issued by check within 2-3 weeks to the original Buyer.

It takes around 7-14 days for your cabinets to be shipped. The delivery time will depend on the type of delivery you choose. All lead time are estimates; KOB cannot guarantee specific deadlines and recommend that the buyer not schedule installation until the buyer receives Product. 

Click on the bottom “My Account” on the upper right side of the website to access or create a new account.

In case your order hasn’t shipped yet, please give us a call at (802) 448-5500 Ext. 101 for any order changes. We cannot change or edit an order if this has already shipped.

We will be sending you e-mails regularly as your order is accepted and shipped. In case you didn’t get an e-mail, please give us a call to (802) 448-5500 Ext. 101 or send us an e-mail at info@kobkitchen.com

No, unless you decide to save that information on your account.

The buyer shall pay to KOB any and all sales taxes, excises or other charges upon or measured by the production, sales, transportation, delivery or use of the merchandise sold that KOB is required by any national state, or local government to pay or to collect.

We ship anywhere in the U.S. The shipping cost will depend on the State and number of of cabinets in the order. KOB contracts shipping services through many of common carriers for outside of Vermont sales. We will find the best deals for the carrier for your orderand email you the tracking when the order is ship out. 

Returns and Exchanges

All items are design and special order, therefore they are final and no returns or exchanges are accepted.

Please double-check when you receive the order that you have all the cabinets you purchased. If there is a wrong or missing item, it must be noted on the delivery slip and signed by the buyer and delivery driver. Contact us immediately and we will then send the correct or missing item. KOB is not responsible for any shortage of items that is not noted on the delivery slip. Once you sign for delivery, your are accepting and agreeing that everything on the list was present and delivered.

Please carefully inspect the order upon delivery for any visible signs of damage. If there is none, then sign off on the driver’s delivery slip. If there are damages, take clear pictures of any damage sections. Make clear notes of the damaged item(s) on the driver’s delivery slip. Contact us immediately to start the claims process. Do not reject damaged items.

Any concealed damage of un-assembled and assembled cabinets must be reported within 15 days of delivery by filling out a claims form and submitting it to info@kobkitchen.com along with at least 2 photos. Do not install, assemble, or modify any defective or damaged product as it will automatically disqualify the item for a claim.

Please send us an e-mail to info@kobkitchen.com or give us a call at (802) 448-5500.

Customer may cancel orders without charge within 2 days of placing an order. Any order cancelled after 2 days, KOB has right to keep the 25% as a restocking fee. KOB will refund the process within 5-7 business days in the mail.

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