Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
You can pay online with Visa or Mastercard. In case of having another type of card, please give us a call at (802) 448-5500 Ext.101 to process the payment manually.
It takes around 7-14 days for your cabinets to be shipped. The delivery time will depend on the type of delivery you choose. All lead time are estimates; KOB cannot guarantee specific deadlines and recommend that the buyer not schedule installation until the buyer receives Product.
Click on the bottom “My Account” on the upper right side of the website to access or create a new account.
In case your order hasn’t shipped yet, please give us a call at (802) 448-5500 Ext. 101 for any order changes. We can not change or edit an order if this has already shipped.
We will be sending you e-mails regularly as your order is accepted and shipped. In case you didn’t get an e-mail, please give us a call to (802) 448-5500 Ext. 101 or send us an e-mail at firstname.lastname@example.org
No, unless you decide to save that information on your account.
The buyer shall pay to KOB any and all sales taxes, excises or other charges upon or measured by the production, sales, transportation, delivery or use of the merchandise sold that KOB is required by any national state, or local government to pay or to collect.
We ship to all U.S. The shipping cost will depend on the State and amount of cabinets will be shipping. KOB contracts shipping services through many of common carriers for outside of Vermont sales. We will find the best deals for the carrier for your orderand email you the tracking when the order is ship out.
If you need to swap an item
Returns and Exchanges
All Ready to assemble items must be returned in original, unopened packaging. Please note that 25% restocking fees will apply. No returns on trims, moldings, fillers or panels. The customer is responsible for setting up all return shipments. Any returned product DEEMED UNSELLABLE WILL NOT RECEIVE CREDIT. Product will not deliver or ship back to unless you pay for delivery or shipping fee. All returns must be received by KOB Kitchen within 30 days of delivery.
Please double check when you received the order that you have all the cabinets you purchased. . If there is a wrong item, take clear pictures of the package. Make clear note of the wrong item(s) on the driver’s proof of delivery (POD) paper.Start the exchange process. Contact us immediately. Do not reject the wrong item.
Carefully inspect any visible signs of possible physical damages. If there is none, then sign off on the driver’s proof of delivery. If there are damages, take clear pictures of any damage sections. Make clear note of the damage item(s) on the driver’s proof of delivery (POD) paper. Start the claim process Contact us immediately. Do not reject damaged items.
Concealed Damaged( Ready to assemble) Must not be assemble or installed. If assembly or installation equates to buyer’s acceptance of the item. Any concealed damage (damage found after opening packages) claims must be noted immediately upon unpacking cabinets. Once the cabinets are assembled in anyway. We cannot replace damaged cabinets. Claims must be made within 72 hours of product delivery. If the claim is approved. Only the piece damaged will be replaced. Refund will not be the given for damaged product.
Please send us an e-mail to email@example.com or give us a call at (802) 448-5500.
Customer may cancel orders without charge within 2 days of placing an order. Any order cancelled after 2 days, KOB has right to keep the 25% as a restocking fee. KOB will refund the process within 5-7 business days in the mail.